Comments on: Incompatible Disc Error with Sharp BD-HP20U Blu-ray Player

By: delaisle

delaisle — Fri, 02 Jul 2010 21:16:03 +0000

As of July 2010 – Sharp Canada is still useless in helping customers who got stuck with their Blu-ray DVD Player. A year ago, a Sharp rep had me upgrade software to PN9022700: Didn’t help. Yesterday, I upgraded to PN9200400 the newest upgrade: Didn’t help. Tried resetting to factory standards as per this e-thread. Nothing. If you haven’t already done so – do NOT buy a Sharp DVD player, regardless of price – even free is too much! I did hear back promptly from the email Service Reps – Here is their (useless, but polite) reply: “Thank you for contacting Sharp Electronics of Canada Ltd. Please accept our apologies for the difficulties you have had with the product. Our units must pass extensive testing and meet factory specifications before they are released and it is always regrettable when a product fails so soon in its life.

Included with all of our Blu-Ray players is a limited manufacturer’s warranty that is valid for one (1) year from the original date of purchase. This period is an industry standard for virtually all Blu-Ray players. Once this period has ended, the end user is responsible for the costs of any service needed. By using the product, the end user agrees to the terms of the warranty. Unfortunately, as you are outside the manufacturer’s warranty, we would be unable to provide assistance with the costs of this repair. I apologize for the inconvenience. We appreciate the opportunity to provide you with this information. If you need additional information please include all information from prior e-mail messages and replies.”

I’m debating taking this machine in to a local Sharp representative – but am debating the wisdom of throwing away the $40-to-enter-the-shop fee Have any readers had success with having a paid technician deal with this ‘incompatible disk’ error problem? Thanks.

By: DL

DL — Sat, 05 Jun 2010 08:12:07 +0000

I recently bought the the Sharp Aquos BD-HP20 player (I know it is now an old player but got a floor model for $37) and the first disk I bought was Distinct 9… as soon as I put it in I received the “Incompatible Disc” message.

Updated the firmware from the Australian Sharp website and it still didnt work… then tried the RESET solution as above and still didnt work… BUT…

I then uploaded the US firmware but that just made everything spanish….

Then I tried the UK and the same happened (Incompatible Disc)… But then I tried the RESET and BAM! It picked it up…

Worked for me so it might for others with the same problem… Good Luck!

Something to try I guess…

By: pissed off

pissed off — Sun, 25 Apr 2010 17:12:02 +0000

Just got off the phone with Sharp aquos support. The guy told me that in 2 weeks they will be issuing another firmware upgrade. I’ll be waiting…

By: pissed off

pissed off — Sun, 25 Apr 2010 06:29:28 +0000

We updated the firmware about 6 months ago. The thing worked until today, the @#$% thing started to give us trouble with a new release – “Young Victoria”. Now regular dvds won’t work either. POS will be sent back to Sharp with a message…keep this crap. I will NEVER buy another SHARP product again. I can’t believe this thing only lasted 1.5 years!

By: Tom

Tom — Thu, 25 Feb 2010 20:04:00 +0000

I have a 20U which I bought with a Sharp Aquos Big Screen TV (nice TV no trouble) about a year ago. Have not had too much trouble with the 20U until recently. I rented 24 Season 7 which comes in Blu Ray. When I loaded the disc the unit advised it was reading and then advised reading complete. At this point everything just stopped and turn to a black screen no error messages. After a period of the time the unit tried to reload and the reload icon just kept spinning. I loaded up the only firmware I could find HU9071500 and still same results. All season 7 discs did this. I am going to try other Blu Ray discs and see what happens. This is very disheartening and I should have done my homework before buying.

By: Laura

Laura — Sun, 07 Feb 2010 00:47:04 +0000

I bought the H20 in January 2008 and have had absolutely no problems with it until just recently. Since this thread seems to also be a good place to let others know which BDs won’t work, I thought I might add to the list. My husband bought Boondock Saints a couple months ago, and it doesn’t work. We tried the software update but had the same problems as everyone else who tried to use a flash drive. The strangest trouble we’ve had came from Mad Men season two. The first disk won’t work but the other two will. We were able to start disk one once and get to the menu, but when we pressed play the show began to play without sound. We ejected the disk and put it back in only to receive that horrible “incompatible disk” message. The factory reset didn’t fix it. We’re going to try the regular DVD trick next. I must say, as relieved as I was to find all this advice, it’s extremely disheartening to know this is probably just the start of my troubles. Thanks for all the support (since Sharp isn’t giving us any )

By: Deb Klein

Deb Klein — Wed, 03 Feb 2010 01:23:55 +0000

To all concerned. I just purchased a Sharp blu ray model BD-HP17U. Have updated it already and returned it three times in case it was faulty. Even took it back to store for their update. still will not play my Inglorius Bastards. In the store and daughters Sony Player it works. Other movies play for now as far as I know. Seems to be a pattern if you look at the companies that make the dvd— Universal,Lionsgate, 20th Century Fox. Seem to have no problem with Miramax,Paramount and Disney Pixar. Does anyone know if Sony owns Universal etc.? Would appreciate any help before we buy something else.

By: Ron

Ron — Sat, 16 Jan 2010 23:12:58 +0000

I think the best bet is a sony play station 3, its a game console and blu-ray player that updates automatically. Have never heard anyone complain about it. Around $300.00.

By: Doozy

Doozy — Sat, 16 Jan 2010 19:03:52 +0000

Just loaded latest update……….again-
Bankok Dangerous will not play, says incompatible region. Basically 10-15% of discs do not play on this peice of #*^!**!.
Have worked on issue for 2 days, BD-HP20U is headed for the trash and Sharp will never see another dime from me. Horrible experience, horrible product, should have stuck with Sony as a reliable brand of product.

By: Germany

Germany — Thu, 14 Jan 2010 20:22:10 +0000

German Sharp helpdesk tells me:

Yes, there is no free service for you anymore.

The newest software update – http://www.sharp.de

Additional Information for you; the blu-ray Disc “Wolverine” is a:
Disc Capacity: BD-50 GB, the new format: double layer blu-ray disc.

This kind of blu-ray is not supported by the version 20 (BD-HP20).