Comments on: Incompatible Disc Error with Sharp BD-HP20U Blu-ray Player

By: Brenda

Brenda — Sun, 25 Dec 2011 04:50:58 +0000

It’s christmas eve and I put in the new planet of the apes movie. I then crawled into my nice warm bed with my boyfriend hoping to watch this movie and of course the blue ray player tells me to update it. Wtf? I’m pissed. It’s not the first time. Come on its Christmas eve and my $400 player doesn’t work. Seriously I’m pissed.

By: Dangerlah

Dangerlah — Mon, 03 Oct 2011 08:16:08 +0000

Thanks for this, my frustration had reached “Buy a different, newer, better brand” level.

By: BimbleSprocket

BimbleSprocket — Mon, 08 Aug 2011 01:21:25 +0000

I bought this device (BD-HP20S version) in mid 2008. It cost more than a PS3 which my wife did not want. Now I am reading here that this extremely expensive device, with highly advanced features cannot be repaired. Worse than that, the problem is so bad that Sharp have given up themselves, and are telling people they will not support it.

Sharp, if you read this, please understand if I NEVER buy another of your products again. If you make advanced feature products you are EXPECTED to support them properly. The whole point of this tech was toallow the system to evolve through SW updates. If you are giving up on SW updates after three years (or less as it seems), then what’s the point in this technology? It seems we all have to buy new kit anyway.

Sharp, I am unbelievably disappointed in your approach. I shall make no exception to advise every one I know to avoid your products and I shall make sure I make this point loudly around any “Sharp” displays.

Now take that form me as a promise. Realize that I have posted it on the Internet, and look at how long this thread has been running. Next time you are in a store, and hear someone (employee or customer) grumbling about Sharp products and firmware, remember this story.

I hope someone at Sharp has the honour to fall on their sword. This is a disgraceful thing to have done, and you should be making loud public apologies. Your inability to do so means you do not actually care about the consumers.

All I can say in conclusion is this: Enjoy the next recession, losers!

By: Victor

Victor — Sun, 17 Jul 2011 23:36:20 +0000

Great advice! The RESET advice resolved my issue with Non-Compatible Disc error. *Please note: The “RESET” message will appear in the display on the Unit itself, NOT on your TV Screen.

After that, it worked fine.

Sharp was ZERO help and I WILL NOT be buying their Television as I’d once planned!!!

By: Brian

Brian — Sat, 29 Jan 2011 04:08:17 +0000

I was one of the ones that had this since around beginning of Feb. 2008…no problems at first played all Blu-ray discs, DVD discs fine…first problem was probably Forgetting Sarah Marshall….then probably half of blu-rays would work after that around 5-6 months after having player.
Have never upgraded firmware/software to player…seemed confusing to me at first, was just happy it played a few blu’s and all DVDs at that point.
Mid 2010, had to reset by holding down POWER button…seemed to work o.k…..soon after NO BLU’s would ever work, just DVDs….
Frustrated with player…now spitting out even DVDs *with* INCOMPATIBLE DISC message….
what to do, what to do?
Have tried the whole RESET thing 10 times….any other suggestions? What firmware/software upgrade should I try? Most links are dead or broken.
Any help would be great…THANKS!

By: Doogie

Doogie — Tue, 25 Jan 2011 19:08:13 +0000

This one is ripe for a class action suit, but I have not yet seen one.

By: Dr. Abair

Dr. Abair — Sun, 23 Jan 2011 00:46:44 +0000

Looking for a lawyer. Piece of junk for $360. Consumer protections?

By: Conrad

Conrad — Sun, 07 Nov 2010 22:21:03 +0000

It is the only USB port on the back side.

By: Mark

Mark — Sun, 07 Nov 2010 18:48:32 +0000

I can’t find a usb port on my BD-HP20U to install any updates.

By: Paul

Paul — Thu, 14 Oct 2010 22:31:57 +0000

Hi All –

Well, it’s my turn…I have the BD-HP24, and I have an incompatible disc error. But my problem is a bit weird: I bought the Twilight Zone Blu Ray discs in a 5-set. Only disc 4 gives me the message. All others play fine. I did the reset shuffle 3 times, with no success. Oh, where to go, what to do??