Comments on: Changing Mozilla Thunderbird Password

By: Bill Shirley

Bill Shirley — Thu, 10 Jun 2010 18:17:10 +0000

I was having the problem where Thunderbird wouldn’t connect. I deleted the passwords. It wouldn’t prompt for new ones. It was an IMAP account, so I deleted the account information and made a new one. It prompted, and all my local folders were still intact.

By: Bob C.

Bob C. — Thu, 03 Jun 2010 01:29:58 +0000

Figured it out. I had to restart Thunderbird. Thanks!

By: Bob C.

Bob C. — Thu, 03 Jun 2010 01:23:04 +0000

Just changed my internet connection password due to problems connecting to internet [with ATT]. Now I can’t send outbound email. Still receiving inbound email. How do I update my password for outgoing SMTP? I tried all the above methods [options>privacy, etc} Very frustrating. Thanks.

By: Ruuudyc

Ruuudyc — Wed, 07 Apr 2010 04:59:14 +0000

I’m running Windows 7 on my laptop and I just installed the latest Thunderbird e-mail software. What I’m noticing with this new version versus the one i have on my XP and Vista desktops is that it will not prompt for a password once it’s opened. It will only ask for a password if I were to click on the “get mail” button. The versions I have on the XP and Vista desktops immediately asks for password and once it’s entered, I will get a tone signifying that I have mail. I like the way that’s going on for me… I just don’t like the version in my Win 7 laptop wherein i have to click “get mail” and then password and automatically downloads new mail and after all is downloaded, the tone goes off. Shouldn’t it be the other way around?

By: Doogie

Doogie — Sat, 27 Feb 2010 02:40:49 +0000

Hi Carol It's not a Thunderbird problem. Thunderbird has nothing to do with your Internet access, which shows that the first AT&T tech screwed something up. If the access information that the second AT&T tech gave you is correct, then something is likely misconfigured in your Thunderbird setup. The problem is that it is almost impossible to tell what is causing the problem, so you have to keep trying different things until you figure out the correct combination. Thunderbird does not reject your password. The AT&T mail server you are trying to connect with rejects the password. It might not actually be a password issue, because the password will be rejected if SSL is not selected, or the SMTP server is not configured properly and selected, or anything else is not configured correctly. Make sure you go through all the issues in our articles about incoming e-mail problems, outgoing e-mail problems and SMTP configuration. Right now I have zero faith in the AT&T techs. I just spent two hours on the phone with them earlier this week just trying to get some simple questions answered about their migration to a new system. They are telling customers to perform the migration themselves and have provided incorrect instructions, they are eliminating several features that I have been using, and then they are raising the cost by about 50%. I could not get an intelligent answer for even the simplest questions. The information they were giving me was clearly incorrect. Furthermore, they kept connecting me to different people who were equally inept. I don't mind it when companies move their tech support to India, but they should at least train their people properly. I've been using AT&T for personal e-mail and as a secondary Internet access for over 12 years. I will be canceling the service as soon as I finish moving all of my newsletter accounts to a Gmail address.

By: Carol

Carol — Tue, 23 Feb 2010 23:30:07 +0000

Five days ago I was able to receive emails, but I wasn’t able to send. When I would try to send, I would get a request for a password, the system would not accept my password. My first session with ATT Tech was two days ago. We changed my password, changed incoming and outgoing settings from Bellsouth.net to att.yahoo.net and changed the port numbers. Yesterday I couldn’t access the internet at all. Today I went back to ATT Tech. We changed the password to a permanent one, and I got back on-line, but I still can’t send or receive emails, because when I’m prompted for the password, I get an “invalid password” response. ATT says it’s a Thunderbird problem.

By: Doogie

Doogie — Fri, 01 Jan 2010 01:55:29 +0000

Hi Jean-Pierre

It is all a matter of finding the right combination of settings. If one setting is incorrect, or something on your PC is blocking an outbound connection, or your ISP is refusing the connection for any reason, you will get the same generic error message that doesn’t really tell up anything useful. For that you can blame Thunderbird.

I’ve been using Thunderbird for several years and do run into intermittent problems with more than one ISP. From my experience, the ISP has been at fault for every intermittent problem. When I have problems getting the connection to work for a new account, it has always been something other than Thunderbird.

I wish I had an easy answer for the large number of people that do not seen to get it to work right.

By: Jean-Pierre

Jean-Pierre — Thu, 31 Dec 2009 15:04:47 +0000

I aggree with all postings on this site that mention the impossibility of sending mail through smpt. And I desaggree with all postings insisting that it is an ISP or computer problem. I have tried the following: I created a new mailbox (my provider allows me to create secondary mailboxes) and copied (with copy and paste, so without typos) all the information that I received as a reply into the definition of the new mailbox in Thunderbird. I have taken into account all the good advice found here and on other sites. I don’t think I have missed anything. So it’s not something that has changed either on my computer or at the provider. It is a brand new account created with state of the art form filling. However, when I try to send mail through this new mailbox, I get the sad old message, saying that the password has been refused, and inviting me to retype it. If I didn’t love T-bird for all its other qualities, I would have given up a long time ago, and switched to another mail client. What IS the matter with smtp functionality of Thunderbird?

By: Doogie

Doogie — Tue, 06 Oct 2009 19:43:37 +0000

Hi DS If your SMTP connection is not correct, Thunderbird will not save the password. In other words, you have to connect to your mail server in order for Thunderbird to save the password. Check your Outgoing Server configuration (SMTP). There is probably an error in there. If that does not fix it, here are some other possible causes: Thunderbird Password Not Remembered

By: DS

DS — Tue, 06 Oct 2009 16:26:57 +0000

I can’t get Thunderbird to save my password. Hence, I can’t send email. I can only view emails.
Plesae help I’ve spend 20 hours on this in 2 weeks.

There are no saved passwords that show up in privacy sections. thanks